Survicate changelog
Survicate changelog

Zendesk Integration

The native Zendesk integration is now live ๐ŸŽ‰ After connecting Survicate to Zendesk, you can now:

  • Automatically create tickets based on custom conditions you set. As an example, this can be used to create tickets upon receiving negative feedback from customers.

  • Update ticket fields with answers received from Survicate. This solves various use-cases: Setting descriptive tags on tickets, changing ticketsโ€™ statuses - f.e. closing tickets upon receiving positive feedback, assigning tickets to a group of Zendesk users or specific agents and many more

  • Survey responses can be sent as private comments to tickets. This is useful to add an additional layer of information to the ticket solved by an agent.