Survicate changelog
Survicate changelog
panel.survicate.com/#

The all-new Rating Scale Question

The new rating scale question provides much more flexibility in terms of how you can measure customer satisfaction with Survicate. Rating scale question has two new scale styles:

Numerical scale (NEW) - This looks similar to NPS question, but the answer range can be customized. The NPS question is a standardized question that forces you to show 11 answer choices (0-10). With the numerical scale rating question, you can choose the number of answer choices a respondent sees.

rating-numerical.png

Classic CSAT - text buttons (NEW) - With this question type you'll be able to ask respondent to rate the satisfaction with your product or service. Responses given to this question will be automatically counted towards customer satisfaction score.`

rating-csat2.png

On top of these new features the new rating scale question can be embedded into an email.

image.png

And most importantly, using this question type allows you to measure and track over-time performance of the Customer Satisfaction Score.

image.png