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To all iOS developers out there: installing the Survicate mobile SDK got way easier. You can now use Swift Package Manager to start running surveys in your mobile app.
Read our docs on GitHub to get started.
1-click access to respondent data from other tools, improved Android SDK and more
New Feature
Improvement
Easily access your respondent data from other tools
When analyzing individual responses in Survicate, you can now navigate to your users' profiles in other tools. It means getting more information about your customers faster.
How it works
Go to the Analyze tab and click on a response from a single user. On your right, you'll see the 'User attributes' with more details about the selected respondent. Look below - there's a brand new section called 'External profiles'. There, you'll find links to your other tools.
Mandatory Multiple Choice Question
We released one of the most reported requests. It’s now impossible to skip the multiple-choice question. Before, respondents sometimes skipped it by clicking the 'Submit' button below it. Well, not anymore. We hope you’ll enjoy this change as much as we do.
Android SDK initialization time shortened
To all developers using our SDK for Android: it now takes less time for mobile surveys to go live in your app. This means your mobile users will have a better experience when interacting with your surveys.
Email Response Confirmation is here
New Feature
You’ll now find the ‘Email answers confirmation’ in your Create tab under Settings.
Wait, why?
We noticed that our users sometimes received faulty and unwanted responses. They were coming from respondents using security software that scans email links. It used to happen when sending an email with an embedded survey.
What’s changed
Your respondents will now have to confirm their answers before going to the next question. (Unless you switch this feature off in your Settings.)
How it works
The confirmation happens by clicking the ‘Submit’ button below the selected answer. We set this feature as a default option for all new email embedded surveys you’ll create.
See the number of responses in the ‘over time’ chart
Improvement
What's changed
When analyzing your survey on the 'over time' chart, you'll now see the exact number of responses you got.
Ok, tell me how
Go to the Analyze tab of your survey. Then, scroll to the 'over time' graph. Once you get there, you should spot bars of different heights. Now, hover over one of them. You’ll see the date, score, and the actual number of responses you received.
Why it matters
First, you can finally connect your score with the number of responses in each period. Plus, see how they change in time. This should help you make better conclusions from your research. And avoid drawing false ones based on insufficient data.
The all-new Rating Scale Question
The new rating scale question provides much more flexibility in terms of how you can measure customer satisfaction with Survicate. Rating scale question has two new scale styles:
Numerical scale (NEW) - This looks similar to NPS question, but the answer range can be customized. The NPS question is a standardized question that forces you to show 11 answer choices (0-10). With the numerical scale rating question, you can choose the number of answer choices a respondent sees.
Classic CSAT - text buttons (NEW) - With this question type you'll be able to ask respondent to rate the satisfaction with your product or service. Responses given to this question will be automatically counted towards customer satisfaction score.`
On top of these new features the new rating scale question can be embedded into an email.
And most importantly, using this question type allows you to measure and track over-time performance of the Customer Satisfaction Score.
Recurring Mobile Surveys
Mobile App Surveys can now be set to appear on a recurring basis. This means respondents can answer the same mobile survey again, and again - on a daily, weekly, monthly, or quarterly basis. For this feature to work in your mobile app, the newest Mobile SDK version needs to be installed - Android (1.5.0) and iOS (1.6.0). To learn more about recent changes we've introduced to mobile SDK visit developers.survicate.com
Measure Customer Satisfaction Score
Survicate now allows you to measure and track over-time changes of the Customer Satisfaction Score. 🎉 When using either smiley scale question, or rating question in the 'Overall Results' of the 'Analyze' tab you'll be able to see an average Customer Satisfaction Score.
Amplitude & Mixpanel Integrations
Survicate is now integrated with the two most popular product analytics tools! 📈 With the Amplitude, or Mixpanel integrations enabled, you'll be able to enhance your quantitative data with customer insights collected with Survicate web surveys. Once enabled, you'll see survey responses appearing as events triggered by your users.
Microsoft Teams Integration
You can now connect Survicate to Microsoft Teams! Send your survey responses in real-time to a specific Microsoft Teams channel so you can truly collaborate on customer feedback and react timely! You can read more about the integration in the knowledge base article here.
Smiley & Rating Scale Question labels
The Rating and the Smiley Scale Question gained a new feature - the editable scale labels. Like the NPS question, you can now type in text labels that appear below the smiley & rating scale question.
