You can now send NPS (Net Promoter Score) answers as numerical (0-10) values to the integrated CRM or marketing automation tool. This lets you trigger follow-up NPS campaigns more effectively!
Before: You could only send NPS answers as three values: 0-6 Detractors, 7-8 Passives, 9-10 Promoters.
After: You can send NPS responses to your contact records as numerical (0-10) values. This is true for the following tools: Intercom, HubSpot, Mailchimp, Salesforce, ActiveCampaign, Klaviyo, Marketo, Drip, Pardot.
What's in it for you? This allows you to act on NPS responses more effectively in a tool you already use. Suppose you wanted to ask only those who gave you a score of 10 for a positive review to make sure you get 5-star reviews. You can now do it with Survicate.
To use this feature:
- If you haven't already, integrate Survicate with your tool like HubSpot, Intercom, ActiveCampaign and more by following this link
- Add the NPS question to your survey or edit it
- Go to the 'Connect' tab when editing a survey, pick your integration and select 'Update attributes'
- Choose the NPS question, click 'Editing mapping' and enable the 'Send answers as 0-10' toggle
🎥 Video instruction: