Introducing the new Intercom Messenger survey builder!

πŸš… Create Intercom Messenger surveys 40x faster (yes, we’ve measured it!)

🌟 So what makes the new Intercom Messenger survey builder better?

  • You need 30% fewer clicks to launch a survey in Intercom
  • You need 50% fewer clicks to connect a question to an integration
  • You have 125% more UI space dedicated to the preview of your survey alone
  • You can preview a question type before adding it
  • You can connect integrations right when creating a survey
  • And more!

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πŸ’β€β™‚οΈ Want to make the most out of the new Intercom Messenger survey builder?

See the complete step-by-step guide in this blog post:

πŸ„ See How to Build Intercom Surveys Easier

Exclude unwanted words from the word cloud

βœ‚οΈ You can now exclude unwanted words from the word cloud! Word clouds are charts generated for a text answer question.

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πŸ’‘ To exclude certain words from your word cloud analysis, follow these steps:

  1. Go to survey results
  2. If your survey has an open-ended (text) question, scroll down until you see it.
  3. Start writing the words you want to exclude from the wordcloud or choose them from a dropdown menu.

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πŸ”₯ Also, the new wordcloud chart is easier to read. Words appearing in any given word cloud are now more condensed. Here's how the wordcloud has improved in the last few months:

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The improved word cloud

You can now use the improved word cloud. Word clouds are charts generated for every text answer question.

The word cloud chart gives you quick visibility into how often a specific word occurs in all survey responses. The bigger the font size of a word in a word cloud, the more often your survey respondents mention that word in their responses.

πŸ’‘Word clouds are a quick indicator of your users' sentiments. Especially now that you can use these improvements:

Before: The word cloud didn't filter our words like "and", "the" and other stop words:
BEFORE.png

After: All stop words from the 50 most popular languages are excluded from the world cloud chart. Ignoring stop words makes the analysis much more accurate: AFTER.png

πŸ—‚οΈ Organize surveys into folders

πŸš€ You can now add surveys to folders! You can also use the improved Survicate dashboard with 7 new quick actions.

🌟 This is what you can now do right from the Survicate dashboard:

β€’ Create new folders and edit existing ones (new)
β€’ Move surveys to folders (new)
β€’ Share surveys conveniently with a shareable link (new)
β€’ Duplicate (new), delete, edit, and pause surveys
β€’ Search surveys and folders (new)
β€’ Browse surveys either in a list or grid view (new)
β€’ Quickly find surveys thanks to author avatars (new)
β€’ Access survey results
β€’ Filter surveys by author and survey type
β€’ Add new surveys

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πŸ’‘ You can use folders to categorize surveys per project, team, campaign, goal, and more.

πŸš„You no longer have to wait for surveys to appear on your dashboard. No matter how many surveys you have! All surveys will now appear on the dashboard instantly.

βœ… Organizing surveys into folders has been one of the most common feature requests. It's great to deliver it to you!

πŸ“Ή Getting started with folders is easy. Watch this 2-min video to see how:

The new Mobile App Survey Builder has arrived!

πŸš€ Create mobile app surveys 40x faster (yes, we’ve measured it!)

🌟 So what makes the new Mobile App Survey Builder better?

β€’ You can customize the color of all six survey elements, not only one
β€’ You need 30% fewer clicks to launch a survey in your mobile app
β€’ You need 50% fewer clicks to connect a question to an integration
β€’ You have 125% more UI space dedicated to the preview of your survey alone
β€’ You need 50% fewer clicks to create your custom survey theme
β€’ You can preview a question type before adding it
β€’ You can connect integrations right when creating a survey, and more!

πŸ’β€β™‚οΈ Want to make the most out of the new mobile app survey builder?

See the complete step-by-step guide in this blog post:

πŸ“± See More About The New Mobile App Survey Builder

Introducing the new Email and Web Survey Builders!

πŸš… Create email and web surveys 40x faster (yes, we’ve measured it!)

🌟 So what makes the new Email and Web Survey Builders better?

  • You need 30% fewer clicks to launch a survey from scratch
  • You need 50% fewer clicks to connect a question to an integration
  • You have 125% more UI space dedicated to the preview of your survey alone
  • You need 50% fewer clicks to create your custom survey theme
  • You can choose from two new email-embedded templates for 4 question types
  • You can preview a question type before adding it
  • You can connect integrations right when creating a survey
  • And more!

πŸ’β€β™‚οΈ Want to make the most out of the new builders?

See the complete step-by-step guides and videos in these blog posts:

🌐 Learn More About The New Web Survey Builder
πŸ“§ Learn More About The New Email Survey Builder

πŸ‘‡ Got questions or feedback?
Chat with us in the lower right-hand corner of your screen.

πŸ“₯ See latest NPS scores and other survey responses in Intercom Inbox

To all Intercom users out there: Say hello πŸ‘‹ to the Survicate Inbox App for Intercom. The Inbox App is a new feature built right into the existing Survicate - Intercom integration. It lets you:
  • See the most recent NPS score and other survey responses in Intercom Inbox to monitor customer health score
  • Go to the respondent's profile in Survicate straight from Intercom
  • View users' latest survey responses to get a better understanding of their issues
  • Identify users at risk of churn
  • Go to Survicate directly from Intercom to view other survey responses and spot patterns

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πŸ”Œ To enable the feature:
  1. Once in Intercom, go to Inbox on the left-hand side.
  2. Open an Intercom conversation, preferably with a user who answered your surveys in the past.
  3. Click on Customize in the upper right-hand corner, select Add more and pick Survicate Surveys from the list.
  4. Wait until the app has loaded. Then click on Done.

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We hope you like this wee improvement to the Survicate and Intercom integration! Stay tuned, major stuff coming up soon. 😎

Page redirect with delay is now part of page redirect

πŸ”§ When creating a survey, you can choose from over 15 question and action types. One of the action types is redirecting people to an URL of your choice.

We've recently made a minor UI change regarding the page redirect action. This change affects Website and Email (link) surveys.

Before: Page Redirect and Page Redirect with delay were two separate action types. You would select them separately when creating a survey: download.png

Now: Page Redirect with delay is now part of Page Redirect. To use it, simply pick Page Redirect from the list of action types and type a delay value under Redirect after, if you need it. pageredirect.gif

πŸ”₯Stay tuned as we share with you the bigger updates very soon!

Email notifications are now sent seamlessly

πŸ”§ πŸ“¬ We've fixed the way email notifications are sent after a survey is submitted in full. Let us say thanks to everyone who has brought this to our attention and we hope you like the improvement!

βŒ› Before: In order for Survicate to send an email notification after a survey was submitted in full, the respondent had to remain on the thank you message for at least 5 seconds without closing it. Only then would an admin receive the email notification to say their survey has a new response.

⏱️ Now: We're sending email notifications instantly, right after the user responds to the last question. The user can close the survey right away without even seeing the thank you message, and we'll still send the email notification.

πŸ”Œ To enable email notifications, find the right survey on the main dashboard, hover over it, click on Edit, head over to Settings at the top, scroll down and select Email notifications.

Stay tuned as we roll out more new features and improvements very soon!

Jump to Intercom user profiles right from Survicate and more!

πŸ”₯ You can now visit Intercom user profiles straight from Survicate and get a timestamp of the last survey response in Intercom.

Here's what's new in the Survicate βž• Intercom integration:

1️⃣ If your survey has an open-ended (text) question, and the respondent answers it, you can jump to the respondent's Intercom user profile straight from Survicate.

To use this feature, head over to Aswers from the main dashboard, find the right text response and click the View Intercom profile button.

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2️⃣ You can send a date of the last survey response to Intercom user profiles and company profiles as an attribute.

response date.png

To use this feature, please reauthorize the Intercom integration in the Integrations tab in Survicate.

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These are the names of the date attributes Survicate sends to Intercom:
survicate_last_response_date for user profiles
company_survicate_last_response_date for company profiles

πŸš€ These minor yet potent improvements make the Survicate and Integration integration even slicker! Here's how you can use them:

  • View Intercom user profiles and get a full picture of the user experience.
  • Detect how customer feedback relates to the rest of the customer experience.
  • Use timestamps of survey responses to trigger automated outbound communication in Intercom (emails or in-app messages).