Improvement

You can now use advanced survey logic settings for all question types of your email, link, website, or in-product surveys. Design custom question flows that direct your respondents to different follow-up questions to improve the survey experience.

What's new

You may already be familiar with our survey logic settings for single-answer, dropdown, and rating scale/smiley scale/NPS questions. Now, you can also set logic rules for all other question types (excluding welcome messages and thank you screens).

We've made substantial improvements to the survey logic settings and added many new options so you can create advanced and flexible question flows for your audience.

What it means for you

With advanced logic settings your surveys are now much more powerful. When you set up logic rules in your surveys, your respondents only see questions that are relevant to them and skip those that don't apply.

Personalized question flows greatly improve respondents' survey experience and can increase response rates.

How it works

To set logic rules in your email or shareable link surveys or website and in-product surveys, head to the Logic tab of the question and click on +Add new logic. Then, choose the required conditions and decide what question the respondent will see next if the conditions are met (or not).

For detailed instructions on setting up survey logic, visit our Help Center.

Improvement

We redesigned and updated Survicate's user interface. Collecting and analyzing continuous customer insights is now easier and more intuitive.

What's changed and why it matters

• Modern look and intuitive design: Navigating the tool is now easier thanks to improved color contrasts, redesigned icon buttons, and updated tooltips. The redesigned panel with an intuitive user interface makes creating and analyzing surveys even more efficient.

• Integrations accessible from the main menu: You can now access all integrations directly from the tool's main menu. This makes connecting your favorite tools with Survicate easier and quicker.

• Improved user experience: The redesigned look and feel of the tool should make it more convenient and enjoyable for you to use Survicate.

New Feature

You can now create surveys even faster with our brand-new smart suggestions. Choose from a list of 300+ ready-made questions after you type in the first word to simplify the process.

What it means for you

The smart suggestions automate yet another step in creating customer feedback surveys. You can quickly choose from a pool of available question and answer options. Take advantage of smart suggestions when using the Dropdown list question type to save time on typing all possible answers. Get inspired by over 300 questions in 4 languages, plus 35 answer choices templates.

New Feature

You can now set custom criteria that will trigger email notifications. With condition-based alerts, you can keep your finger on the pulse. And respond quickly to feedback that matters to your business.

What’s changed

You can choose additional alert conditions in the settings of your Email Notifications. The new conditions include Question and answer and Custom attributes. So you can fully customize the notifications you receive. Keep your inbox tidy and only get notified about the most critical feedback.

How it works

1. Open the Connect tab of your survey creator and find Email notifications under My integrations
2. Go to Settings and navigate to Custom notification
3. Toggle on the Send a custom notification switch
4. Choose conditions that will trigger notifications. You can set multiple conditions and connect them with “and” “or”
5. Receive alerts when a survey response matching your custom conditions comes in. And react to vital feedback promptly
   
   

Head to our Help Center to learn more about sending custom email notifications.

New Feature

We’ve introduced a new survey status - scheduled. It shows which surveys are planned to be published in the future. So you can easily manage and navigate through all your surveys.

What’s changed

Before the release, your scheduled surveys were displayed as disabled. With the new scheduled status, you can easily distinguish between old and planned research. When you hover over the scheduled status, you’ll also see the start date of the scheduled survey.

Why it matters

The scheduled status gives you and your team a better overview of your past, current, and future surveys. So you can improve collaboration and organize your work effortlessly.

Learn more about scheduling surveys in our Help Center.

Improvement

20 more user attributes are now available for you to use in Survicate. Attributes like name, industry, or country provide more data about your respondents. Use them as filters to break down survey results or create more precise target audiences.

What's changed

Any respondent attribute passed to Survicate can now be used for various purposes. Do you have an integration with Hubspot or Intercom? Do you collect respondent attributes with a tracking code? Now you can use them all in our tool.

What it means for you:

• More information about respondents: With more attributes shown in respondents' profiles, you can learn who answered your survey and follow up as needed

• Better survey results breakdown: Use respondent attributes as filters in the Analyze tab to break down your survey results by job title, industry, etc.

• More precise custom audiences: Add respondent attributes as filters when creating custom audiences for accurate targeting

• Better survey personalization: Add a personal touch to your messages by recalling user attributes such as first name
  
  

Learn more about the individual responses tab, targeting surveys based on respondent attributes, and recalling respondent information in our Help Center.

Improvement

You can now choose from 20+ new themes for your website and in-product surveys. From bold, bright, and lively color combinations to more neutral and toned-down designs, you’re sure to find one that speaks to you and your audience. Plus, you can always add your own touch by editing and customizing any theme as you please.

The new color variations perfectly complement the recently redesigned and improved web and in-product surveys. Go to the Survey Creator and dare to use a bold new look in your next research.

And if you want to create surveys that perfectly match your brand’s look - check this Help Center article on designing on-brand website surveys.

New Feature

We improved the design and functionality of Survicate's website and in-product surveys. Their new, modern look goes hand-in-hand with easy customization. So that you can create on-brand surveys faster than ever.

What's changed and why it matters

• New modern look: Better readability, larger elements, and improved contrast make your surveys easier to answer

• White-label surveys: Add your company logo and customize your design to create surveys that match the look of your brand

• Flexible survey size: Web surveys now automatically adjust their size to their content, improving the display

• Improved validation of respondents' answers: We check your respondents' answers and display an error message if they didn't fill in some survey fields correctly. E.g., "Please enter a valid email address."
  
  

How it works

All your newly created surveys have the "New light theme" set by default. You can also take advantage of the new Personalization feature. It allows you to add an avatar and write a short greeting message in the widget's header. Enable Personalization while editing your theme in the Design section.

You can change the appearance of your old surveys manually. To do so, choose the "New light theme" in the Design section of the Create tab.

The new design is accessible to all customers on all plans. Get more tips about survey customization in our Help Center.

Integration

You can now integrate Survicate with Smartlook, an analytics tool that lets you track and analyze user behavior on your website or web app. Go to the Integrations tab to connect with a single click.

What's in it for you

With the Survicate + Smartlook integration, you can link user feedback with user behavior. All to better understand your customers and improve their experience with your brand and product.

Here are some ideas on what you can do:

• Understand the 'why' behind your users' behavior by asking them for feedback via website or in-product surveys
• Find out what elements of your website or product need improvement
• Learn if those who left negative feedback had issues while interacting with your website (and fix them)
• Improve audience segmentation and targeting based on customer insights
  
  

How it works

Before you start, set up web tracking in Smartlook and launch a survey with Survicate. Then:

1. Go to the Integration tab to connect Survicate with Smartlook
2. You'll receive survey responses as custom session events in Smartlook
3. Watch session recordings and link them with survey responses to better understand your users' behavior

Visit our Help Center and learn how to get the most out of the Smartlook integration.

New Feature

You can now translate your survey into multiple languages at once. By localizing surveys, you can reach your customers in their preferred language.

What's changed

Previously, you needed to manually create multiple language versions of a survey to get feedback from respondents around the world. Now you can automatically translate your survey into any language. You can also analyze your survey results in one place to get a global overview or filter responses by language.

Here's how it works

1. In the Create tab, click the 'Translations' icon on the left side of your screen.
2. Then add the languages you want to translate your survey into and choose between manual or automatic translation (Google Translation).
3. In the next step, you can edit the translation provided by Google Translate if you want to (or add your own translation manually).
4. Configure, connect and launch the survey as usual. Your respondents will see the survey in their browser language.
5. Once the responses come in, you can analyze all the results in one place. Filter them by language to get a better understanding of the different markets.
   
   

Visit our Help Center to learn how to take full advantage of multilingual surveys.