Survicate changelog panel.survicate.com/#

The new rating scale question provides much more flexibility in terms of how you can measure customer satisfaction with Survicate. Rating scale question has two new scale styles:

Numerical scale (NEW) - This looks similar to NPS question, but the answer range can be customized. The NPS question is a standardized question that forces you to show 11 answer choices (0-10). With the numerical scale rating question, you can choose the number of answer choices a respondent sees.

Classic CSAT - text buttons (NEW) - With this question type you'll be able to ask respondent to rate the satisfaction with your product or service. Responses given to this question will be automatically counted towards customer satisfaction score.`

On top of these new features the new rating scale question can be embedded into an email.

And most importantly, using this question type allows you to measure and track over-time performance of the Customer Satisfaction Score.

Mobile App Surveys can now be set to appear on a recurring basis. This means respondents can answer the same mobile survey again, and again - on a daily, weekly, monthly, or quarterly basis. For this feature to work in your mobile app, the newest Mobile SDK version needs to be installed - Android (1.5.0) and iOS (1.6.0). To learn more about recent changes we've introduced to mobile SDK visit developers.survicate.com

Survicate now allows you to measure and track over-time changes of the Customer Satisfaction Score. 🎉 When using either smiley scale question, or rating question in the 'Overall Results' of the 'Analyze' tab you'll be able to see an average Customer Satisfaction Score.

Survicate is now integrated with the two most popular product analytics tools! 📈 With the Amplitude, or Mixpanel integrations enabled, you'll be able to enhance your quantitative data with customer insights collected with Survicate web surveys. Once enabled, you'll see survey responses appearing as events triggered by your users.

You can now connect Survicate to Microsoft Teams! Send your survey responses in real-time to a specific Microsoft Teams channel so you can truly collaborate on customer feedback and react timely! You can read more about the integration in the knowledge base article here.

The Rating and the Smiley Scale Question gained a new feature - the editable scale labels. Like the NPS question, you can now type in text labels that appear below the smiley & rating scale question.

The native Zendesk integration is now live 🎉 After connecting Survicate to Zendesk, you can now:

• Automatically create tickets based on custom conditions you set. As an example, this can be used to create tickets upon receiving negative feedback from customers.

• Update ticket fields with answers received from Survicate. This solves various use-cases: Setting descriptive tags on tickets, changing tickets’ statuses - f.e. closing tickets upon receiving positive feedback, assigning tickets to a group of Zendesk users or specific agents and many more

• Survey responses can be sent as private comments to tickets. This is useful to add an additional layer of information to the ticket solved by an agent.

Analysing collected feedback is now easier, much faster ⚡ and convenient! We've released a new 'Analyze' tab that comes with over 30 improvements to help you go through insights you've collected from your customers.

Here are some highlights, you'll find a detailed list of improvements below:

• You can now edit and analyze a survey within a single place, without the need of jumping back and forth between the survey analysis and the survey editor. 🚀

• We've reworked and moved the overall analysis, filters, responses tab, and respondent's profile to the left bar of the Analyze tab.

• It became possible to create filters that are complex and precise thanks to improved support for conditions in survey filtering. It's also possible to combine multiple filters using AND/OR conditions.

• In the new individual responses tab, you can access all information about individual responses and their authors within a single view,

• You can delete responses in bulk 🗑️

• It's possible to share individual responses via a direct link 🔗 or to a Slack channel of your choice.

Here's what we've changed in detail:

Overall results

• Now, in overall stats, you can see the full history of the survey responses.

• Vertical bar charts have been replaced with horizontal bar charts to allow answer labels to appear correctly and to be easier to read.

• You can now filter word cloud using filters. This means, for example, it's now possible to generate a word cloud out of all detractors' text responses.

Survey filters

1️⃣ Overall stats can be filtered using pre-defined most popular time ranges; weekly, monthly, quarterly.

2️⃣ The flexible filtering module allows you to choose from various conditions: is one of, is none of, has any value, is unknown, contains, doesn't contain, starts with, ends with, is between.

3️⃣ You are now able to combine filters using AND, OR conditions.

4️⃣ All filters use autosuggestions. This means that you don't need to remember all possible value names of respondents' attributes, these values will be available to you in the dropdown.

Individual Responses

1️⃣ The old respondents and respondent's profile tabs have been merged into the new Individual Responses tab. This allows you to access all information about each response and their author within a single view — no need to open new tabs and then jump between them.

2️⃣ Question & answers font and background colours have been adjusted to improve your reading experience. Question types are explained using icons known from the 'Create' tab.

3️⃣ Now it's possible to see the exact timestamp when a response was given.

4️⃣ When viewing responses to web surveys, it's now possible to see the URL where the answer was given.

5️⃣ Respondent attributes and tags are now easily accessible in the always visible bar on the right side of the screen.

Also:

• Responses can now be deleted in bulk. This makes it's much easier to delete irrelevant feedback.

• The responses tab also allows you to conveniently jump other survey responses given by the respondent.

• You can now share an individual piece of feedback on Slack or with a direct link.

If you have any questions or feedback, let us know at support@survicate.com or start a chat in the app.

Here's a list of the latest updates we've released recently:

• Welcome Message Image can finally be removed from Email & Sharable Link Surveys
• Buttons on the mobile responsive version of the Net Promoter Score question are now distributed vertically below each other, making it easier for mobile users to tap on the desired option choice.
• When scrolling through the list of themes in the Email & Sharable Link Survey creator, you can now see the background image as the theme thumbnail. Choosing the right theme for your survey is now much easier.
• When creating a survey visiting a folder, the survey is actually created in the folder, not as one of ‘All surveys’.
• When filtering the Survey List by authors, we stopped showing users who are members of your organization but haven't created any surveys yet.

✨ The Survey Templates Gallery has been redesigned to offer a better browsing experience, but most importantly, to make it easier for you to find surveys you're looking for. The new templates gallery:

• Offers a new categorization system that's easier to navigate through. The library is now divided into categories and subcategories. The new categorization is based on the most popular use-cases

• Has much more space dedicated to the preview of the survey. Allowing you to try out our surveys easier than ever

Everything has been wrapped up in a pleasant & engaging design. The new search bar simplifies browsing, survey thumbnails makes survey list easier to scan. We hope it's going to help you come up with ideas to collect feedback from your customers.