We're happy to announce the new version of surveys for Intercom Messenger App. Easier installation, NPS without a 'Submit' button and the possibility to add a comment section- these are just some of the changes. Read more here!
Setting up Intercom integration
You can now easily set up your integration starting from Intercom App Store with our step-by-step instructions. We promise- it's flawless!
If you'd like to install it now, go to the Intercom App Store.
Surveys for Intercom Messenger App
While creating next survey for Intercom Messenger App, choose this new option in 'Select survey distribution channel' window.
Please note that you will not find surveys for Intercom Messenger App in our templates library.
We significantly improved the survey experience for your respondents by making follow-up questions appear twice as fast as they did before. To increase survey completion rates, we got rid of unnecessary submit button on the NPS question.
With this new version, it has become possible to add a comment section next to the single answer selection and multiple answer selection questions.
Also, you can decide whether a survey should be refreshed in Intercom Messenger App to respondents, who already completed it.
Is this the best Intercom integration on the market?
We really think so! :)
And if you're already using the previous version of Intercom integration, do not worry- surveys work in the same way they used to.
However, we highly recommend you to switch to the updated version at the first opportunity you have.