Survicate changelog panel.survicate.com/#

New Feature

You can now tailor the backgrounds of your link surveys with images from Unsplash, a community of creators.

What's changed

Before, you could only upload your own photos or choose from ready-to-use templates. Now, you can pick from over 2 million high-resolution pictures from Unsplash. And add them as your survey’s background in seconds. All thanks to smart recommendations you’ll see as you browse for photos.

How it works

Follow these 3 simple steps:

1. Under Create tab in the Survey Creator, click on the Design icon on the left
2. Click on ‘Add image’ in the ‘Background image’ section, and then navigate to ‘Unsplash’
3. Use the search bar to look for the right pictures in no time, choose the one you like the most, and enjoy the new custom look

Need a hand? Go to our Help Center to learn more on how to match surveys with your brand and product.

New Feature

Integration

You can now integrate Survicate with Productboard, a product management platform. Go to the Integration page to connect with a single click.

What’s there for you?

Here are some ideas of what you can do with Productboard Integration:

• Streamline contextual customer insights about your product
• Turn user feedback into actionable product ideas in Productboard
• Feed your product roadmap and prioritize your features based on real customer data

How it works

See how simple it is to get started:

1. Launch in-product surveys to collect user feedback in your web and mobile apps
2. Through one-click integration, send survey responses as notes to Productboard Insights
3. Organize and analyze your data in Productboard - to make customer-centric product decisions

Follow the guide to learn how to get the most out of the integration with Productboard and with your other product management tools - like Mixpanel or Amplitude.

New Feature

You can now have a sneak peek into Survicate’s reporting capabilities. All before you even get any responses.

With one click, explore sample results and get inspired to launch your next survey.

For now, this new tab is live only for the most popular surveys like NPS, Product Experience or Overall Customer Satisfaction (CSAT).

Other

To all iOS developers out there: installing the Survicate mobile SDK got way easier. You can now use Swift Package Manager to start running surveys in your mobile app.

Read our docs on GitHub to get started.

New Feature

Improvement

Easily access your respondent data from other tools

When analyzing individual responses in Survicate, you can now navigate to your users' profiles in other tools. It means getting more information about your customers faster.

How it works

Go to the Analyze tab and click on a response from a single user. On your right, you'll see the 'User attributes' with more details about the selected respondent. Look below - there's a brand new section called 'External profiles'. There, you'll find links to your other tools.

Mandatory Multiple Choice Question

We released one of the most reported requests. It’s now impossible to skip the multiple-choice question. Before, respondents sometimes skipped it by clicking the 'Submit' button below it. Well, not anymore. We hope you’ll enjoy this change as much as we do.

Android SDK initialization time shortened

To all developers using our SDK for Android: it now takes less time for mobile surveys to go live in your app. This means your mobile users will have a better experience when interacting with your surveys.

New Feature

You’ll now find the ‘Email answers confirmation’ in your Create tab under Settings.

Wait, why?

We noticed that our users sometimes received faulty and unwanted responses. They were coming from respondents using security software that scans email links. It used to happen when sending an email with an embedded survey.

What’s changed

Your respondents will now have to confirm their answers before going to the next question. (Unless you switch this feature off in your Settings.)

How it works

The confirmation happens by clicking the ‘Submit’ button below the selected answer. We set this feature as a default option for all new email embedded surveys you’ll create.

Improvement

What's changed

When analyzing your survey on the 'over time' chart, you'll now see the exact number of responses you got.

Ok, tell me how

Go to the Analyze tab of your survey. Then, scroll to the 'over time' graph. Once you get there, you should spot bars of different heights. Now, hover over one of them. You’ll see the date, score, and the actual number of responses you received.

Why it matters

First, you can finally connect your score with the number of responses in each period. Plus, see how they change in time. This should help you make better conclusions from your research. And avoid drawing false ones based on insufficient data.

The new rating scale question provides much more flexibility in terms of how you can measure customer satisfaction with Survicate. Rating scale question has two new scale styles:

Numerical scale (NEW) - This looks similar to NPS question, but the answer range can be customized. The NPS question is a standardized question that forces you to show 11 answer choices (0-10). With the numerical scale rating question, you can choose the number of answer choices a respondent sees.

Classic CSAT - text buttons (NEW) - With this question type you'll be able to ask respondent to rate the satisfaction with your product or service. Responses given to this question will be automatically counted towards customer satisfaction score.`

On top of these new features the new rating scale question can be embedded into an email.

And most importantly, using this question type allows you to measure and track over-time performance of the Customer Satisfaction Score.

Mobile App Surveys can now be set to appear on a recurring basis. This means respondents can answer the same mobile survey again, and again - on a daily, weekly, monthly, or quarterly basis. For this feature to work in your mobile app, the newest Mobile SDK version needs to be installed - Android (1.5.0) and iOS (1.6.0). To learn more about recent changes we've introduced to mobile SDK visit developers.survicate.com

Survicate now allows you to measure and track over-time changes of the Customer Satisfaction Score. 🎉 When using either smiley scale question, or rating question in the 'Overall Results' of the 'Analyze' tab you'll be able to see an average Customer Satisfaction Score.