Survicate changelog panel.survicate.com/#

You can now send NPS (Net Promoter Score) answers as numerical (0-10) values to the integrated CRM or marketing automation tool. This lets you trigger follow-up NPS campaigns more effectively!

Before: You could only send NPS answers as three values: 0-6 Detractors, 7-8 Passives, 9-10 Promoters.

After: You can send NPS responses to your contact records as numerical (0-10) values. This is true for the following tools: Intercom, HubSpot, Mailchimp, Salesforce, ActiveCampaign, Klaviyo, Marketo, Drip, Pardot.

What's in it for you? This allows you to act on NPS responses more effectively in a tool you already use. Suppose you wanted to ask only those who gave you a score of 10 for a positive review to make sure you get 5-star reviews. You can now do it with Survicate.

To use this feature:

1. If you haven't already, integrate Survicate with your tool like HubSpot, Intercom, ActiveCampaign and more by following this link
2. Add the NPS question to your survey or edit it
3. Go to the 'Connect' tab when editing a survey, pick your integration and select 'Update attributes'
4. Choose the NPS question, click 'Editing mapping' and enable the 'Send answers as 0-10' toggle
   
   🎥 Video instruction:

You can now use the improved flow of the Google Sheets integration! It's been reworked for simplicity and ease of use.

📊 With the enhanced Google Sheets integration, you can:

• Send past survey responses to a newly connected spreadsheet (backward sync)
  
• Link spreadsheets with surveys via a URL
  
• Use the improved, simplified and bullet-proof flow of connecting the integration
• Get nofied of any issues related to the integration instantly
  

🔌 If you haven't already, here's how to connect the Google Sheets integration:

1. Click on the Settings icon (sprocket wheel) in the top right-hand corner of your Survicate account
2. Go to Integrations
3. Find Google Sheets on the list
4. Click Authorize to connect the integration

If you've already enabled the integration, you can use it in the Connect tab when editing or creating a survey. 🎉

🚅 Create Intercom Messenger surveys 40x faster (yes, we’ve measured it!)

🌟 So what makes the new Intercom Messenger survey builder better?

• You need 30% fewer clicks to launch a survey in Intercom
• You need 50% fewer clicks to connect a question to an integration
• You have 125% more UI space dedicated to the preview of your survey alone
• You can preview a question type before adding it
• You can connect integrations right when creating a survey
• And more!

💁‍♂️ Want to make the most out of the new Intercom Messenger survey builder?

See the complete step-by-step guide in this blog post:

✂️ You can now exclude unwanted words from the word cloud! Word clouds are charts generated for a text answer question.

💡 To exclude certain words from your word cloud analysis, follow these steps:

1. Go to survey results
2. If your survey has an open-ended (text) question, scroll down until you see it.
3. Start writing the words you want to exclude from the wordcloud or choose them from a dropdown menu.

🔥 Also, the new wordcloud chart is easier to read. Words appearing in any given word cloud are now more condensed.

You can now use the improved word cloud. Word clouds are charts generated for every text answer question.

The word cloud chart gives you quick visibility into how often a specific word occurs in all survey responses. The bigger the font size of a word in a word cloud, the more often your survey respondents mention that word in their responses.

💡Word clouds are a quick indicator of your users' sentiments. Especially now that you can use these improvements:

Before: The word cloud didn't filter our words like "and", "the" and other stop words:

After: All stop words from the 50 most popular languages are excluded from the world cloud chart. Ignoring stop words makes the analysis much more accurate:

🚀 You can now add surveys to folders! You can also use the improved Survicate dashboard with 7 new quick actions.

🌟 This is what you can now do right from the Survicate dashboard:

• Create new folders and edit existing ones (new)
• Move surveys to folders (new)
• Share surveys conveniently with a shareable link (new)
• Duplicate (new), delete, edit, and pause surveys
• Search surveys and folders (new)
• Browse surveys either in a list or grid view (new)
• Quickly find surveys thanks to author avatars (new)
• Access survey results
• Filter surveys by author and survey type
• Add new surveys

💡 You can use folders to categorize surveys per project, team, campaign, goal, and more.

🚄You no longer have to wait for surveys to appear on your dashboard. No matter how many surveys you have! All surveys will now appear on the dashboard instantly.

✅ Organizing surveys into folders has been one of the most common feature requests. It's great to deliver it to you!

📹 Getting started with folders is easy. Watch this 2-min video to see how:

🚀 Create mobile app surveys 40x faster (yes, we’ve measured it!)

🌟 So what makes the new Mobile App Survey Builder better?

• You can customize the color of all six survey elements, not only one
• You need 30% fewer clicks to launch a survey in your mobile app
• You need 50% fewer clicks to connect a question to an integration
• You have 125% more UI space dedicated to the preview of your survey alone
• You need 50% fewer clicks to create your custom survey theme
• You can preview a question type before adding it
• You can connect integrations right when creating a survey, and more!

💁‍♂️ Want to make the most out of the new mobile app survey builder?

See the complete step-by-step guide in this blog post:

🚅 Create email and web surveys 40x faster (yes, we’ve measured it!)

🌟 So what makes the new Email and Web Survey Builders better?

• You need 30% fewer clicks to launch a survey from scratch
• You need 50% fewer clicks to connect a question to an integration
• You have 125% more UI space dedicated to the preview of your survey alone
• You need 50% fewer clicks to create your custom survey theme
• You can choose from two new email-embedded templates for 4 question types
• You can preview a question type before adding it
• You can connect integrations right when creating a survey
• And more!

💁‍♂️ Want to make the most out of the new builders?

See the complete step-by-step guides and videos in these blog posts:

👇 Got questions or feedback?
Chat with us in the lower right-hand corner of your screen.

To all Intercom users out there: Say hello 👋 to the Survicate Inbox App for Intercom. The Inbox App is a new feature built right into the existing Survicate - Intercom integration. It lets you:

• See the most recent NPS score and other survey responses in Intercom Inbox to monitor customer health score
• Go to the respondent's profile in Survicate straight from Intercom
• View users' latest survey responses to get a better understanding of their issues
• Identify users at risk of churn
• Go to Survicate directly from Intercom to view other survey responses and spot patterns

🔌 To enable the feature:

1. Once in Intercom, go to Inbox on the left-hand side.
   
2. Open an Intercom conversation, preferably with a user who answered your surveys in the past.
   
3. Click on Customize in the upper right-hand corner, select Add more and pick Survicate Surveys from the list.
   
4. Wait until the app has loaded. Then click on Done.
   

We hope you like this wee improvement to the Survicate and Intercom integration! Stay tuned, major stuff coming up soon. 😎

🔧 When creating a survey, you can choose from over 15 question and action types. One of the action types is redirecting people to an URL of your choice.

We've recently made a minor UI change regarding the page redirect action. This change affects Website and Email (link) surveys.

Before: Page Redirect and Page Redirect with delay were two separate action types. You would select them separately when creating a survey:

Now: Page Redirect with delay is now part of Page Redirect. To use it, simply pick Page Redirect from the list of action types and type a delay value under Redirect after, if you need it.

🔥Stay tuned as we share with you the bigger updates very soon!